Eligibility for Refund
Refunds are applicable only under the following conditions:
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Cancellations made within the free cancellation window (as specified at the time of booking).
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Booking errors or duplicate payments.
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Services not delivered as per confirmation due to unforeseen hotel-related issues.
Non-Refundable Scenarios
No refund will be issued for:
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No-shows (guest does not arrive without prior cancellation).
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Cancellations made after the deadline as per the booking policy.
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Early check-out or unused services once the stay has commenced.
Cancellation Timelines
Full Refund: If cancellation is made at least 48 hours before check-in time.
Partial Refund or No Refund: For cancellations made within 48 hours of check-in (subject to room occupancy and peak season policies).
Refund Process
Refunds, if applicable, will be credited within 7–10 working days via the original mode of payment.
You will receive an email/SMS confirmation once the refund is initiated.
Bank processing times may vary.
Contact for Refunds
For any refund-related queries or assistance, please contact:
Banmali Regency
📍 Jail Chowk, Gandak Road Colony, Sakchi, Jamshedpur, Jharkhand – 831001
📞 +91-9241 994138
🌐 https://banmaliregency.com
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